Hire just one courier company for all your delivery needs in Singapore

If your business requires various forms of delivery services (for example, document deliveries, E-commerce items delivery, business goods restocking), you will need to decide whether to hire just one courier company or different courier companies for your various delivery needs. I will advise you to go with the former choice – just stick to one courier company for all your delivery needs in Singapore. For the records, there are not many courier companies in Singapore that offer different types of courier services. Check out http://www.pcamasters.com/courier-delivery-singapore for one such Singapore company.

Of course, this to some people is putting all your eggs into one basket, and I don’t deny this. I believe that this will be a carefully calculated risk. Unlike stock investment where it may be quite difficult to predict stock movements, you can actually better predict the reliability and efficiency of the courier company by going at its current and past performance. You will just have to make sure that the courier company you choose is very reliable and trustworthy.

By choosing just one courier company for all your delivery needs in Singapore, here are some benefits:

parcel delivery

1. Reduced coordination time
If you have just one courier company to liaise with, you will find it much easier to coordinate with the courier company for your delivery needs. Sometimes, you can even collate the list of different delivery service requirements and mail it to the courier company all at once. Compare this to generating different lists of delivery service requirements and mailing them to different courier companies one at a time. You will need to send more mails and make more calls if you liaise with more courier companies.

2. Better pricing
Courier companies treasure their customers, especially if they bring good business for the courier companies. Discounts will be given for bulk purchases. In fact, if the volume is higher, the discounts will be higher. The discounts can be quite significant if the volume is stacked up really high. For instance, you may earn yourself or your company 5 to 10% discount more if you collate the volume together. This will give you a better pricing as compared to the situation where you thin out the volume across different courier companies. You will generate more value for your company.

3. Consistent quality
If you make a bet and it turns out to be a good bet, you will reap great rewards. If you choose a really reliable courier company, you will be getting consistent delivery quality. Your deliveries will reach your intended recipients on time and you will not have to worry about the deliveries.

Of course, the downside to this strategy is the risk of putting your eggs into one basket. Do your homework and work with a reliable courier company.

Being A Courier Driver / Rider In Singapore?

Have you considered a career as a courier driver or rider in Singapore? Here are some awesome tips to help you decide on this career.

First of all, do you already own a car, van or a bike? Chances are, if you own it, and you’re working a job that doesn’t make use of your vehicle to generate income, you’re simply losing money on it (e.g. it’s purely an expense). However, when you’re a courier, you’re actually using your vehicle to make money, and that will significantly and directly defray your vehicle maintenance costs. That is a good thing for you!

Second of all, if you don’t have a bike, car or van, there are still certain courier companies which are willing to hire full timers. For such courier companies, you may even be able to simply drive the company’s van or rider their bike instead. Not only does this mean that you can get to fulfill your career as a courier, you also usually able to drive the vehicle home after each day! This means that you never have to take the public transport to work ever again. Although you may not be able to use it freely during the weekends, you’re usually allowed to drive to work and go back home using the courier company’s vehicle if you’re a full timer.

Third of all, being a courier in Singapore is actually pretty engaging. This is because you meet mostly business owners or office workers who deliver items (instead of consumers who are simply waiting for their delivery items at home). This is because Singapore is known more for its pro business environment (and hence lots of businesses set up in Singapore and have a high demand for courier services) rather than a living environment. That’s why most deliveries are conducted between businesses, rather than individuals if you were to look at places like Europe, America or Australia.

Fourth of all, if you’re customer service oriented, then a courier service career in Singapore is perfectly suited for you. The main difference between a courier service personnel and a deliveryman, is that you’re actually considered a premium service, where you are seen as a value-adder to your customers, and hence they treat you with some real respect, rather than seeing you as a mode of transportation with the consumer simply waiting for their ordered food or item to arrive.

State of Document Deliveries In Singapore

As I have mentioned in my previous posts about selecting a good courier company for your document dispatch service provider, here are some general talking points about the entire document courier dispatch industry in Singapore.

First of all, most document delivery in Singapore are conducted by private courier companies all around Singapore, and most of these courier companies operate from a Monday to Friday schedule. Only a few courier companies are open on Saturdays, and almost all are closed on Sundays. This is because most other businesses which may need to deliver documents are also closed on Sundays and some are closed on Saturdays. Thus, there is almost nobody to serve on Sundays, and so courier companies are almost always closed on that.

Second of all, most couriered documents are performed on an ad hoc basis. Few companies have the exact same documents to be delivered on the exact same day for every week or every day. Therefore, most courier companies simply work with a courier company with which they will engage on an ad hoc basis. Most van deliveries are regular and restocking of goods from the warehouse to the retail outlets.

Third of all, most courier companies execute document courier deliveries using bikers. This is because bikers are able to get through heavy traffic and from one location to another usually significantly faster than that of a car or van courier. As such, urgent document courier deliveries are almost always performed by a biker than a driver in Singapore. Additionally, bikes are also cheaper, and hence, the savings are passed on to the consumers. This is the reason why bike courier charges are significantly cheaper than that of van courier charges.

Fourth of all, most document courier firms in Singapore have various cut off timings. For example, if the order for a courier delivery is made only after a certain time in the day, then there would either be surcharges or simply treated as an urgent delivery, and the relevant surcharges would apply accordingly.

Fifth of all, most document couriers deliverymen will also only take items up to a certain size. This is because items (e.g. 5 parcels of documents) larger than a particular size will only be able to be fitted and transported safely via a van and not a bike. They will either reject the job or simply charge higher rates and get a van to pick up and courier your documents instead (if it’s put into a box). This is usually the case for courier firms in Singapore.

Documents courier And Bike Dispatch Locally

Ever needed to send a document urgently? Struggled to find a bike dispatch service in Singapore? Here are some tips to help you find the right courier company to partner with.

  • Determine your requirements. Do you need to send boxes of documents per day, or do you only need to send a few pieces of papers? This has got more to do with the mode of transport. If you need to send boxes of items, then you’ll need to engage van courier services, as it is likely that bikes would not be able to deliver it for you due to it being too bulky. Some courier companies only has couriers on vans, while others only on bikes, while others have a mixture. Try to work with those that offer a mixture and the full range of courier services and transport.
  • Cannot find a courier last minute? Your courier company can’t fulfill last minute orders? Sometimes, it’s their fault, sometimes it’s the customers’ (your) fault. To prevent this, you should always let your appointed courier company know about any courier delivery requirements as early as possible. This is to ensure that they have sufficient planning time and manpower to help solve your courier delivery on time. For example, if you need to perform a delivery within 15 minutes, and you only called the courier company 1 minute before the delivery, chances are, nobody can fulfill it unless they happen to be within the area.
  • Research. There are lots of courier companies out there, and only few great and trusted ones with superior customer service support. If you have regular deliveries, try to talk to them first to find out about their operations and more important find out about their customer service support. There may be times where you may require an extraordinary delivery or something messes up. You must know how they intend to solve it, or at least know that it’s a company that works hard at customer service support rather than throwing it one side.

In short, know who you’re working with. I personally work with www.pcamasters.com for most of the times for deliveries within Singapore. For deliveries to other countries e.g. our business partners in neighboring countries, I use Speedpost. For further countries, I use Fedex and DHL (alternate).

Why Singapore Is The Ideal Logistics And Delivery Hub?

If you have ever stepped foot into South East Asia, you will realize that when it comes to business benefits and financial services, Singapore has got to be the best.

One of the most dense population countries in the entire world, and definitely in South-East Asia, Singapore brings lots of opportunities for the aspiring retail entrepreneur. This is especially the case because Singapore is known mainly for just two things:

– Being a hot tourist spot in South East Asia
– Being a commercial logistics hub for deliveries (both consumer and industrial goods)

When you combine both of that, it means that there is lots of opportunities for businesses to bring in (import) goods from the neighbouring countries (where cost of labour is cheap) and sell it to the many locals and tourists in Singapore. Additionally, as Singapore is a hot spot for expatriates around the world as well, including Europeans, there is lots of people in which businesses would be able to sell their services to!

However, there are lots of these logistics companies in Singapore. In fact, even in the logistics industry, there are so many parallels and you need to know what you’re talking about. For our situation, let us talk about the last mile delivery (which is the courier service from the final warehouse direct to the consumers) as well as goods restocking (e.g. from the warehouse to the retail outlets for retail stores).

With so many small companies, it’s important to identify the good ones. In my opinion, the best courier services companies in Singapore which are relatively large and are growing even larger due to their popularity and great services would have to be PCA Masters and Network Courier. One’s a relatively new company (contact PCA here), while another is a much older company (Network). Both are great in what they do, and if I had to select just two companies out of the many courier firms in Singapore, I would pick these two in a heart beat. I have used both of their delivery services and was pleasantly surprised by the sheer speed of deliveries as well as the level of customer service support.

State of van delivery service in Singapore

In a country like Singapore where the vehicles are so expensive, most couriers use bikes to deliver any small items that can be fitted on them / inside the bike’s box and only use vans or cars for bulky and more expensive delivery services.

This means that if you were to deliver documents or a small gift / parcel, most courier services in Singapore will be using a bike rider to deliver your items instead. This will be more economical for them, and will also be cheaper for you.

Most van courier in Singapore actually deal with bulky items such as corporate printers, lots of parcels and gifts, and basically odd shaped objects. Paper and documents and cheques would almost always be transported and couriered by a biker instead.

Whenever you see a van courier, he or she would almost definitely be stocking lots of parcels at the back of his or her van. Usually, they deal with mass pick ups and deliveries. This means that they will be going to a few locations to pick up lots of items, storing it at the back of their vans, and then delivering to many locations islandwide over the next few days. Most courier driving vans deal not with same day deliveries, but instead deliveries over one to two working days most often. It is often motorbike couriers who deliver and perform same day deliveries because they do not have much storage space in their boot anyway.

Most van delivery companies deal with items which are smaller than small furniture. After a certain size, it would require a lorry to actually fit the items in it.

Items Courier Delivery Process In Singapore?

How are items being picked up, processed, kept and delivered among courier companies in Singapore like PCA Masters Singapore?

Of course, although each company has its own way of doing, this is a common way  it happens.

  • First of all, the courier company would usually dispatch the nearest rider or driver to your location. This is to save the greatest amount of time. However, if your item to be delivered is not ready so quickly, always make sure to let the courier company know in advance, or you would get lots of rude shocks where the courier turn up at your place only not to be able to pick up the item (in such a situation, you would generally be charged waiting fees).
  • Second of all, the courier will pick up the item to be delivered from your specific pick up point. You would not need to send the item to a office or warehouse for them to deliver it. That’s the biggest benefit of having a courier company work for you, it saves you so much time and efforts!
  • Third of all, the delivery man will usually deliver your item immediately after pick up if you had ordered the urgent delivery service. Otherwise, the courier will usually attend to other deliveries and work first and when he or she is near the area of your recipient, then he or she will then pass the item to the intended recipient.
  • Not every company will provide tracking and / or successful notification once the package or document has been delivered. From my experience, it’s definitely better to work with a company that does that instead. This is because I usually only courier very important items which need to be delivered promptly. I need to know whether my items have been delivered. It’s really frustrating and stupid if I do not know whether my items have been successfully couriered to the intended recipient!

Quick Guide On How To Courier Items In Singapore

Have you ever engaged courier service in Singapore?

If you have, you might have noticed there will be different rates depending on which company you engage and what type of courier you require. There are namely couriers on bikes and those driving vans. The ones which ride bikes usually cater to smaller items while the van ones take anything that can fit into the van!

In any case, this post is to help out those people who need to courier an item but have never done so before and are worried about all sorts of things. I seek to answer your potential queries through this post so that you can order in confidence.

1. How are items couriered in Singapore?

Usually, for most small items / parcels which can be fitted into the box on the back of a motorbike and documents, they will be transported and delivered using a deliveryman on a bike. However, for everything else, the courier company will allocate a van for your delivery (sometimes they use cars).

2. Timings

Next, other than the mode of transport used for couriering your items, it will be the timeframe within which your requested courier service must be completed. There are times where you must get an item to certain places (e.g. banks) before they close for the day. This is urgent and you need to work with a trusted Singapore company to get your items safe and sound there on time.

The standard courier service in Singapore, if you were not to specify anything, would usually be carried out within the same day before 6pm. Therefore, take note, especially if you’re an expatriate or simply a person who have never engaged such services before, to specify timing(s) if required. Don’t miss out this point! *** Important ***

Some companies also allow for the ability to let you choose very specific timeslots and timings during which / before / after you can get the items picked up or received.

3. How to choose a company?

First of all, you need to decide what your requirements are. Although there are companies which are good at both van and bike deliveries in terms of their services and rates, most companies are better at either one. Also, some companies give high volume discounts while others do not. There are also many nasty companies like Gogovan which actually has lots of hidden clauses within their application… (You will suddenly be stunned with lots of additional loading charges after the courier arrives at your pick up location!!!)

If you need regular deliveries, then chances are, you should find companies which are reliable and also provides some form of volume discounts. This is so that you do not need to constantly worry about your deliveries from a day to day or week to week basis while still getting your items delivered safe. A good and trustworthy company for this choice is PCA Masters.

Next of all, if you only need ad hoc van deliveries (e.g. once in a year or a long while), then Regent is a good choice. They’re quite reasonably priced.


Alright, so the above should help you understand more about engaging a courier in singapore for yourself.