Documents courier And Bike Dispatch Locally

Ever needed to send a document urgently? Struggled to find a bike dispatch service in Singapore? Here are some tips to help you find the right courier company to partner with.

  • Determine your requirements. Do you need to send boxes of documents per day, or do you only need to send a few pieces of papers? This has got more to do with the mode of transport. If you need to send boxes of items, then you’ll need to engage van courier services, as it is likely that bikes would not be able to deliver it for you due to it being too bulky. Some courier companies only has couriers on vans, while others only on bikes, while others have a mixture. Try to work with those that offer a mixture and the full range of courier services and transport.
  • Cannot find a courier last minute? Your courier company can’t fulfill last minute orders? Sometimes, it’s their fault, sometimes it’s the customers’ (your) fault. To prevent this, you should always let your appointed courier company know about any courier delivery requirements as early as possible. This is to ensure that they have sufficient planning time and manpower to help solve your courier delivery on time. For example, if you need to perform a delivery within 15 minutes, and you only called the courier company 1 minute before the delivery, chances are, nobody can fulfill it unless they happen to be within the area.
  • Research. There are lots of courier companies out there, and only few great and trusted ones with superior customer service support. If you have regular deliveries, try to talk to them first to find out about their operations and more important find out about their customer service support. There may be times where you may require an extraordinary delivery or something messes up. You must know how they intend to solve it, or at least know that it’s a company that works hard at customer service support rather than throwing it one side.

In short, know who you’re working with. I personally work with for most of the times for deliveries within Singapore. For deliveries to other countries e.g. our business partners in neighboring countries, I use Speedpost. For further countries, I use Fedex and DHL (alternate).

Why Singapore Is The Ideal Logistics And Delivery Hub?

If you have ever stepped foot into South East Asia, you will realize that when it comes to business benefits and financial services, Singapore has got to be the best.

One of the most dense population countries in the entire world, and definitely in South-East Asia, Singapore brings lots of opportunities for the aspiring retail entrepreneur. This is especially the case because Singapore is known mainly for just two things:

– Being a hot tourist spot in South East Asia
– Being a commercial logistics hub for deliveries (both consumer and industrial goods)

When you combine both of that, it means that there is lots of opportunities for businesses to bring in (import) goods from the neighbouring countries (where cost of labour is cheap) and sell it to the many locals and tourists in Singapore. Additionally, as Singapore is a hot spot for expatriates around the world as well, including Europeans, there is lots of people in which businesses would be able to sell their services to!

However, there are lots of these logistics companies in Singapore. In fact, even in the logistics industry, there are so many parallels and you need to know what you’re talking about. For our situation, let us talk about the last mile delivery (which is the courier service from the final warehouse direct to the consumers) as well as goods restocking (e.g. from the warehouse to the retail outlets for retail stores).

With so many small companies, it’s important to identify the good ones. In my opinion, the best courier services companies in Singapore which are relatively large and are growing even larger due to their popularity and great services would have to be PCA Masters and Network Courier. One’s a relatively new company (contact PCA here), while another is a much older company (Network). Both are great in what they do, and if I had to select just two companies out of the many courier firms in Singapore, I would pick these two in a heart beat. I have used both of their delivery services and was pleasantly surprised by the sheer speed of deliveries as well as the level of customer service support.

State of van delivery service in Singapore

In a country like Singapore where the vehicles are so expensive, most couriers use bikes to deliver any small items that can be fitted on them / inside the bike’s box and only use vans or cars for bulky and more expensive delivery services.

This means that if you were to deliver documents or a small gift / parcel, most courier services in Singapore will be using a bike rider to deliver your items instead. This will be more economical for them, and will also be cheaper for you.

Most van courier in Singapore actually deal with bulky items such as corporate printers, lots of parcels and gifts, and basically odd shaped objects. Paper and documents and cheques would almost always be transported and couriered by a biker instead.

Whenever you see a van courier, he or she would almost definitely be stocking lots of parcels at the back of his or her van. Usually, they deal with mass pick ups and deliveries. This means that they will be going to a few locations to pick up lots of items, storing it at the back of their vans, and then delivering to many locations islandwide over the next few days. Most courier driving vans deal not with same day deliveries, but instead deliveries over one to two working days most often. It is often motorbike couriers who deliver and perform same day deliveries because they do not have much storage space in their boot anyway.

Most van delivery companies deal with items which are smaller than small furniture. After a certain size, it would require a lorry to actually fit the items in it.

Items Courier Delivery Process In Singapore?

How are items being picked up, processed, kept and delivered among courier companies in Singapore like PCA Masters Singapore?

Of course, although each company has its own way of doing, this is a common way  it happens.

  • First of all, the courier company would usually dispatch the nearest rider or driver to your location. This is to save the greatest amount of time. However, if your item to be delivered is not ready so quickly, always make sure to let the courier company know in advance, or you would get lots of rude shocks where the courier turn up at your place only not to be able to pick up the item (in such a situation, you would generally be charged waiting fees).
  • Second of all, the courier will pick up the item to be delivered from your specific pick up point. You would not need to send the item to a office or warehouse for them to deliver it. That’s the biggest benefit of having a courier company work for you, it saves you so much time and efforts!
  • Third of all, the delivery man will usually deliver your item immediately after pick up if you had ordered the urgent delivery service. Otherwise, the courier will usually attend to other deliveries and work first and when he or she is near the area of your recipient, then he or she will then pass the item to the intended recipient.
  • Not every company will provide tracking and / or successful notification once the package or document has been delivered. From my experience, it’s definitely better to work with a company that does that instead. This is because I usually only courier very important items which need to be delivered promptly. I need to know whether my items have been delivered. It’s really frustrating and stupid if I do not know whether my items have been successfully couriered to the intended recipient!

Quick Guide On How To Courier Items In Singapore

Have you ever engaged courier service in Singapore?

If you have, you might have noticed there will be different rates depending on which company you engage and what type of courier you require. There are namely couriers on bikes and those driving vans. The ones which ride bikes usually cater to smaller items while the van ones take anything that can fit into the van!

In any case, this post is to help out those people who need to courier an item but have never done so before and are worried about all sorts of things. I seek to answer your potential queries through this post so that you can order in confidence.

1. How are items couriered in Singapore?

Usually, for most small items / parcels which can be fitted into the box on the back of a motorbike and documents, they will be transported and delivered using a deliveryman on a bike. However, for everything else, the courier company will allocate a van for your delivery (sometimes they use cars).

2. Timings

Next, other than the mode of transport used for couriering your items, it will be the timeframe within which your requested courier service must be completed. There are times where you must get an item to certain places (e.g. banks) before they close for the day. This is urgent and you need to work with a trusted Singapore company to get your items safe and sound there on time.

The standard courier service in Singapore, if you were not to specify anything, would usually be carried out within the same day before 6pm. Therefore, take note, especially if you’re an expatriate or simply a person who have never engaged such services before, to specify timing(s) if required. Don’t miss out this point! *** Important ***

Some companies also allow for the ability to let you choose very specific timeslots and timings during which / before / after you can get the items picked up or received.

3. How to choose a company?

First of all, you need to decide what your requirements are. Although there are companies which are good at both van and bike deliveries in terms of their services and rates, most companies are better at either one. Also, some companies give high volume discounts while others do not. There are also many nasty companies like Gogovan which actually has lots of hidden clauses within their application… (You will suddenly be stunned with lots of additional loading charges after the courier arrives at your pick up location!!!)

If you need regular deliveries, then chances are, you should find companies which are reliable and also provides some form of volume discounts. This is so that you do not need to constantly worry about your deliveries from a day to day or week to week basis while still getting your items delivered safe. A good and trustworthy company for this choice is PCA Masters.

Next of all, if you only need ad hoc van deliveries (e.g. once in a year or a long while), then Regent is a good choice. They’re quite reasonably priced.


Alright, so the above should help you understand more about engaging a courier in singapore for yourself.