State of Document Deliveries In Singapore

As I have mentioned in my previous posts about selecting a good courier company for your document dispatch service provider, here are some general talking points about the entire document courier dispatch industry in Singapore.

First of all, most document delivery in Singapore are conducted by private courier companies all around Singapore, and most of these courier companies operate from a Monday to Friday schedule. Only a few courier companies are open on Saturdays, and almost all are closed on Sundays. This is because most other businesses which may need to deliver documents are also closed on Sundays and some are closed on Saturdays. Thus, there is almost nobody to serve on Sundays, and so courier companies are almost always closed on that.

Second of all, most couriered documents are performed on an ad hoc basis. Few companies have the exact same documents to be delivered on the exact same day for every week or every day. Therefore, most courier companies simply work with a courier company with which they will engage on an ad hoc basis. Most van deliveries are regular and restocking of goods from the warehouse to the retail outlets.

Third of all, most courier companies execute document courier deliveries using bikers. This is because bikers are able to get through heavy traffic and from one location to another usually significantly faster than that of a car or van courier. As such, urgent document courier deliveries are almost always performed by a biker than a driver in Singapore. Additionally, bikes are also cheaper, and hence, the savings are passed on to the consumers. This is the reason why bike courier charges are significantly cheaper than that of van courier charges.

Fourth of all, most document courier firms in Singapore have various cut off timings. For example, if the order for a courier delivery is made only after a certain time in the day, then there would either be surcharges or simply treated as an urgent delivery, and the relevant surcharges would apply accordingly.

Fifth of all, most document couriers deliverymen will also only take items up to a certain size. This is because items (e.g. 5 parcels of documents) larger than a particular size will only be able to be fitted and transported safely via a van and not a bike. They will either reject the job or simply charge higher rates and get a van to pick up and courier your documents instead (if it’s put into a box). This is usually the case for courier firms in Singapore.

Why Singapore Is The Ideal Logistics And Delivery Hub?

If you have ever stepped foot into South East Asia, you will realize that when it comes to business benefits and financial services, Singapore has got to be the best.

One of the most dense population countries in the entire world, and definitely in South-East Asia, Singapore brings lots of opportunities for the aspiring retail entrepreneur. This is especially the case because Singapore is known mainly for just two things:

– Being a hot tourist spot in South East Asia
– Being a commercial logistics hub for deliveries (both consumer and industrial goods)

When you combine both of that, it means that there is lots of opportunities for businesses to bring in (import) goods from the neighbouring countries (where cost of labour is cheap) and sell it to the many locals and tourists in Singapore. Additionally, as Singapore is a hot spot for expatriates around the world as well, including Europeans, there is lots of people in which businesses would be able to sell their services to!

However, there are lots of these logistics companies in Singapore. In fact, even in the logistics industry, there are so many parallels and you need to know what you’re talking about. For our situation, let us talk about the last mile delivery (which is the courier service from the final warehouse direct to the consumers) as well as goods restocking (e.g. from the warehouse to the retail outlets for retail stores).

With so many small companies, it’s important to identify the good ones. In my opinion, the best courier services companies in Singapore which are relatively large and are growing even larger due to their popularity and great services would have to be PCA Masters and Network Courier. One’s a relatively new company (contact PCA here), while another is a much older company (Network). Both are great in what they do, and if I had to select just two companies out of the many courier firms in Singapore, I would pick these two in a heart beat. I have used both of their delivery services and was pleasantly surprised by the sheer speed of deliveries as well as the level of customer service support.

Quick Guide On How To Courier Items In Singapore

Have you ever engaged courier service in Singapore?

If you have, you might have noticed there will be different rates depending on which company you engage and what type of courier you require. There are namely couriers on bikes and those driving vans. The ones which ride bikes usually cater to smaller items while the van ones take anything that can fit into the van!

In any case, this post is to help out those people who need to courier an item but have never done so before and are worried about all sorts of things. I seek to answer your potential queries through this post so that you can order in confidence.

1. How are items couriered in Singapore?

Usually, for most small items / parcels which can be fitted into the box on the back of a motorbike and documents, they will be transported and delivered using a deliveryman on a bike. However, for everything else, the courier company will allocate a van for your delivery (sometimes they use cars).

2. Timings

Next, other than the mode of transport used for couriering your items, it will be the timeframe within which your requested courier service must be completed. There are times where you must get an item to certain places (e.g. banks) before they close for the day. This is urgent and you need to work with a trusted Singapore company to get your items safe and sound there on time.

The standard courier service in Singapore, if you were not to specify anything, would usually be carried out within the same day before 6pm. Therefore, take note, especially if you’re an expatriate or simply a person who have never engaged such services before, to specify timing(s) if required. Don’t miss out this point! *** Important ***

Some companies also allow for the ability to let you choose very specific timeslots and timings during which / before / after you can get the items picked up or received.

3. How to choose a company?

First of all, you need to decide what your requirements are. Although there are companies which are good at both van and bike deliveries in terms of their services and rates, most companies are better at either one. Also, some companies give high volume discounts while others do not. There are also many nasty companies like Gogovan which actually has lots of hidden clauses within their application… (You will suddenly be stunned with lots of additional loading charges after the courier arrives at your pick up location!!!)

If you need regular deliveries, then chances are, you should find companies which are reliable and also provides some form of volume discounts. This is so that you do not need to constantly worry about your deliveries from a day to day or week to week basis while still getting your items delivered safe. A good and trustworthy company for this choice is PCA Masters.

Next of all, if you only need ad hoc van deliveries (e.g. once in a year or a long while), then Regent is a good choice. They’re quite reasonably priced.


Alright, so the above should help you understand more about engaging a courier in singapore for yourself.